Winfinity is intended for adults only. By continuing, you confirm that you are at least 18 years old and understand that you should play responsibly.
This privacy policy explains how Winfinity collects, uses, stores, and shares personal information when you browse the website, create an account, enter a competition, purchase instant-win products, contact support, or receive a prize.
Winfinity is the controller of the personal data collected through this website for account administration, competition entry, payment handling, fraud prevention, customer support, marketing preferences, and prize fulfilment.
When you use the website, Winfinity is responsible for deciding how your personal information is collected, stored, and used for the purposes described in this policy.
We collect personal information directly from you when you register, complete your profile, enter competitions, buy tickets, reveal instant wins, claim prizes, contact support, or choose marketing preferences.
We may also collect limited technical information automatically when you browse the site.
We use your personal information to operate the website and to provide the services you request from us as an online competition and instant-win platform.
Under UK GDPR, we must have a lawful basis for using personal information. The basis depends on the reason we are processing the data.
Card payments are handled through third-party payment providers. Winfinity does not store full card details on its own systems.
We keep order references, payment status, and any necessary transaction information needed for customer service, fraud prevention, accounting, and dispute handling.
If you win site credit, the prize value is applied to the wallet connected to your account. We keep wallet balances and wallet transaction records so that credit can be applied correctly and audited if needed.
For instant-win products, the site stores ticket numbers, linked prize results, reveal timestamps, and payout status where relevant.
Where you win a competition or instant-win prize, we may use your information to verify the win, contact you, arrange fulfilment, and maintain a winners record.
If winners are displayed on the website or in marketing content, Winfinity may use limited winner information such as first name, surname initial, prize title, ticket number, or town/county where this is necessary for transparency, winner announcements, or prize-promotion purposes.
We share information only where necessary to operate the website, process payments, deliver prizes, meet legal obligations, or protect the business against fraud and abuse.
Some service providers may process information outside the UK. Where this happens, Winfinity will use appropriate safeguards such as adequacy decisions, approved transfer mechanisms, or equivalent contractual protections.
We keep personal information only for as long as it is needed for the purpose it was collected, including legal, tax, anti-fraud, accounting, dispute, and prize-fulfilment requirements.
Account records, order history, ticket records, winner logs, and verification documents may be retained for different periods depending on legal or operational need.
The website may use cookies or similar technologies for core session handling, login persistence, basket functionality, fraud prevention, and site analytics.
Where non-essential analytics, advertising, or tracking cookies are used, Winfinity will present those through a suitable cookie notice or consent tool and explain how users can manage their preferences.
Subject to applicable law, you may have rights to request access to your personal information, ask for correction, request deletion, restrict certain uses, object to certain processing, and receive a copy of relevant data in a portable format.
Where marketing is based on consent, you can withdraw that consent at any time.
If you have a question about how your information is used, you should contact Winfinity first using the support or privacy contact details published on the site.
You also have the right to complain to the Information Commissioner's Office if you believe your personal information has been handled unlawfully.
This policy may be updated from time to time to reflect legal, operational, or technical changes. The latest version published on the website will apply from its effective date.